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Great Northern Road Dental Clinic

Reports


Inspection carried out on 12 November 2012

During a routine inspection

During our visit to Great Northern Road Dental Clinic on 12 November 2012 we spoke with six people who were waiting to see one of the dentists or the dental hygienist. Most people told us that they felt involved in their treatment and had been made aware of any costs involved. We looked at a sample of records that confirmed people were asked to sign treatment plans at the start of any course of treatment and that these detailed what treatment they were to have and the proposed cost.

People told us that they could talk to any of the staff. One person said �they are all friendly here.� Other people told us that they could speak to the staff and would feel confident to make a complaint. We did note that the procedure for people to complain or share their views was not clearly displayed.

The results of satisfaction surveys had also not been formally evaluated, although we did see evidence that they had been acted upon.

The surgery was accessible to people with limited mobility and any treatment could be provided on the ground floor.