30 October 2013
During an inspection in response to concerns
We found that people were treated in a safe environment and received treatment that met their needs. Policies and procedures were in place for all aspects of the service provided and these were being followed by staff. All staff members were adequately supported and trained to carry out their job roles effectively and meet the needs of the people using the service. A comprehensive induction programme, regular training and annual appraisals were in place for all staff.
There were systems in place to monitor the quality of the service provided and the systems were effective at identifying shortfalls. Where shortfalls had been identified improvements had been made.