Queensbury Dental Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Staff treated patients with kindness, respect and compassion. We observed positive interactions between staff and patients both in person and on the telephone. Staff displayed an understanding of patients’ needs and showed warmth and compassion to patients.

Patient feedback provided a positive view of the dental team and care provided by the practice.

Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion.

One patient told us, “I am a very nervous patient and had neglected my teeth for several years. {Dentist} has managed to put me at my ease when having any procedures done. Throughout all of the complex treatments I’ve had I have felt safe, informed and consulted at each stage and I had no ill effects following such procedures. All of the staff I have met have been friendly and professional.”

Patients said staff were professional, courteous, and considerate.

Comments included, “Queensbury Dental practice offers a superb level of dental care. All the staff are very welcoming and professional. {Dentist} is dedicated to his patients, giving full details of any work needed and excellent after care. I had very intensive dental work last year and the care I received was exceptional. You feel able to ask and take breaks if needed in treatment.

The dental nurses support very well and create a calming experience. The hygienist is very thorough and professional, again giving welcome advice on dental care between appointments.”

Patients felt they were treated as individuals, and their personal and cultural needs were respected.

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles, and their wellbeing was supported.

One staff member told us, “I like who I work with. The dentists are always happy and appreciative.”

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.