• Dentist
  • Dentist

Refine Specialist Dental Care

Church Street, Alfreton Primary Care Centre, Alfreton, Derbyshire, DE55 7AH 07533 016115

Provided and run by:
Refine Specialist Dental Care Limited

All Inspections

1 November 2022

During an inspection looking at part of the service

We carried out this announced comprehensive inspection on 1 November 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic was visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The dental clinic had information governance arrangements.

Background

Refine Specialist Dental Care is in Alfreton and provides NHS and private dental care and treatment for adults and children on a referral basis.

There is level access to the practice for people who use wheelchairs and those with pushchairs with an automatic door to aid access. Car parking spaces, including dedicated parking for disabled people, are available near the practice.

The dental team includes 3 dental surgeons, 1 specialist orthodontist, 2 orthodontic therapists, 2 dental nurses, 1 dental hygienist, 3 receptionists and a managing director. The practice has 3 treatment rooms.

During the inspection we spoke with 1 dentist, 2 dental nurses, 1 orthodontist, 1 orthodontic therapist 1 receptionist and the practice owner. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Friday from 8am to 5pm

There were areas where the provider could make improvements. They should:

  • Improve the security of NHS prescription pads in the practice and ensure there are systems in place to track and monitor their use.

  • Review the practice protocols regarding audits for prescribing of antibiotic medicines taking into account the guidance provided by the College of General Dentistry.

28 November 2012

During a routine inspection

We spoke with three patients at Refine Specialist Dental Care. Patients were referred by their own dentist to the service if they needed specialist treatment, such as orthodontic treatment or minor oral surgery. Patients were positive about the service. They said they had been made welcome when they arrived. Patients told us, 'They've explained everything', and, 'The nurses are very good'.

People told us their treatment had been explained to them and we saw records that confirmed this.

Care and treatment was planned and delivered in a way that ensured people's safety and welfare. We found that people's medical and dental history was recorded and taken into account in planning their treatment. We saw that there were suitable arrangements in place to deal with foreseeable emergencies.

People were cared for in a clean and hygienic environment. There were appropriate policies, procedures and systems in place to reduce the risk and spread of infection.

We found that staff received appropriate induction and training and were supported in their continuing professional development.

We saw that complaints were promptly and appropriately dealt with.