29 February 2012
During a routine inspection
All the people we spoke with were complimentary about and expressed confidence with and trust in the dentist. They told us that all the staff working at the practice were polite and helpful. One person told us they thought the practice was first class and they 'would recommend it to anyone'. They described it as, 'Michelin three star'.
People told us they did not have to wait long for appointments and if they needed emergency treatment that it was very quick. One person told us they had phoned for an appointment half and hour before we spoke with them. They said they were undergoing root canal treatment that required several visits and they thought their temporary filling had fallen out.
Some people had received treatment from the dental hygienist wo was working at the time of our visit. They told us they received advice and information about oral health.
Everyone we spoke with told us that they felt fully informed and involved in decisions about treatment they required. They said they were given detailed information to ensure they understood the reason for any treatment. They told us that X-rays were used to show them any problems they had. They also said that if alternative treatments were available they were discussed with them. Some people told us they were given plans when any treatment was proposed and this included information about its cost. Others told us they subscribed to a dental payment plan and the treatment they needed and its costs were all covered by that scheme.