29 November 2013
During a routine inspection
One person allowed us to observe their treatment. We also observed the interaction between staff and people who used the service when they arrived for their appointments and left the service. We saw that the staff interacted with people in a friendly, respectful and professional manner.
People told us that the waiting and treatment areas were always clean and tidy. This was confirmed in what we saw during our inspection. One person said, 'Always clean, especially in the surgeries.' Another person said, 'It is always clean.'
We found that staff were provided with appropriate continuous professional development to meet the needs of the people who used the service.
We found that the provider had systems in place to monitor and assess the service that people received.
People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.