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Inspection Summary

Overall summary & rating


Updated 10 July 2019

About the service

The Coach House is a nursing home providing personal and nursing care to 62 adults with mental health or dementia needs at the time of the inspection. The service can support up to 66 people.

People’s experience of using this service and what we found

The care people received was safe. Risks to people were considered and reviewed. There were safeguarding procedures in place and these were followed. Medicines were managed in a safe way. There were enough staff available for people. Infection control procedures were implemented. Lessons were learnt when things went wrong in the home.

The care that people received was effective. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice. Staff received training that helped them support people. People received support from health professional and referrals were made when needed. People enjoyed the food available and were offered a choice. The environment was adapted to meet people’s needs.

People were happy with the staff that supported them and were treated in a kind and caring way. People were offered choices, encouraged to remain independent and their privacy and dignity was maintained.

People received care that was responsive to their needs. The care they received was individual to their needs. Their likes and dislikes were considered. People had the opportunity to participate in activities they enjoyed. There was a complaints procedure in place.

There were audits in place which were effective in continually developing the quality of the care that was provided to them. Feedback was sought from people and relatives who used the service, this was used to make changes. There was a registered manager in post and staff felt supported and listened to

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good. (23 August 2016)

Why we inspected

This was a planned inspection based on the previous rating.

Inspection areas



Updated 10 July 2019

The service was safe.

Details are in our safe findings below.



Updated 10 July 2019

The service was effective.

Details are in our effective findings below.



Updated 10 July 2019

The service was caring.

Details are in our caring findings below.



Updated 10 July 2019

The service was responsive.

Details are in our responsive findings below.



Updated 10 July 2019

The service was well-led.

Details are in our well-Led findings below.