The Care Quality Commission
  • Dentist
  • Dentist

Archived: Chatterton Dental Surgery

51 Chatterton Road, Bromley, Kent, BR2 9QQ (020) 8460 0476

Provided and run by:
Dr. Biruntha Vaheeswaran

Important: The provider of this service changed. See new profile

All Inspections

17 December 2013

During a routine inspection

People that we spoke with told us they were satisfied with the service received, and this was reflected in 25 patient satisfaction questionnaires that we looked at. One person told us, 'clean practice, friendly efficient staff and excellent care'. Another person told us, 'my consent and medical history were asked before I received treatment. I was fully involved in the treatment planning'. However, people commented that the appointment system needed improvement to ensure they were seen by the dentist at the booked time, and the provider had implemented changes to address the concerns.

We found the provider had suitable arrangements in place for obtaining and acting in accordance with people's consent to treatment and care. People were involved in planning their care and treatment, and this was provided in accordance with their care and treatment. We found the practice visibly clean and the provider had systems in place to protect people against risks of infections. The provider had suitable arrangements in place to ensure that staff were properly supported to provide care and treatment to people who use the service. Appropriate records relating to people's care were kept and systems were in place to ensure the secure storage and archiving of records.

24 February 2012

During a routine inspection

People we spoke with told us that they were pleased with the dental care they received. They told us that their dentist explained their treatment and the cost to them.

We were told that the staff were always pleasant and they were able to get appointments easily and to suit their availability.

We were told that the dentist was always willing to explain the treatment choices available and provide additional explanation where appropriate.

People told us that they felt they received appropriate care and treatment and that they were supported in making decisions related to their treatment.