Woodfield 24 Care Services

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The information gathered during initial assessments was used to develop personalised care plans, which included details about people’s wishes and preferences. People and relatives were involved in care planning and plans were reviewed on a regular basis to ensure they were up to date.

The provider planned and delivered people’s care and treatment with them, including what was important and what mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People were actively involved in planning their care and support, which was tailored to reflect their individual choices and preferences. Staff received regular training and supervision to ensure the care they provided aligned with current legislation, best practice and recognised standards. The registered manager carried out regular reviews of people’s needs which ensured care and support remained person-centred and consistent with each individual’s preferences.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked effectively with external professionals to ensure transitions were well coordinated and planned according to people’s preferences. The provider had a clear process for escalating health concerns and records confirmed health professionals were actively involved in people’s care. People received information about their health in ways they could understand. Staff told us they felt well supported and had regular opportunities to share their views. The registered manager demonstrated they worked closely with health and social care professionals to ensure people’s needs were met. One staff member told us, “If we require clinical advice, we would always seek this via the relevant healthcare professional before implementing any changes.”

The provider supported people to manage their health and wellbeing in a way that promoted independence, choice, and control, including during the later stages of life. Care plans included details about individuals’ health needs and the support required to deliver dignified and compassionate care, tailored to their personal preferences.

The provider routinely monitored people’s care and treatment, including end of life care, to ensure it remained compassionate, responsive, and continuously improved. They aimed to achieve positive and consistent outcomes that met both clinical standards and the personal wishes of individuals and their families. Care plans were regularly reviewed to ensure they reflected people’s changing needs and preferences. People and their families were encouraged to provide feedback to help ensure the care provided was respectful, dignified, and in line with their expectations.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People and relatives confirmed staff asked for consent before they provided care or support. Staff understood their responsibilities under the Mental Capacity Act 2005 (MCA). Staff told us how they communicated with people and gained their consent. One staff member said, “Care plans detail the care that is being proposed and information about a patient's preferences, values and wishes, they are tailored to each patient's needs and are regularly reviewed to make sure they continue to meet the needs and preferences of each patient.”