- Homecare service
Woodfield 24 Care Services
Report from 23 June 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 08 May to 16 May 2025. Woodfield 24 Care Services is a domiciliary care agency providing personal care to people in their own homes. At the time of the assessment 30 people received personal care and support. The service provided care and support to younger adults and older people who predominantly received palliative care. This was a planned assessment of all quality statements under the key questions of safe, effective, caring, responsive and well-led.
People were supported by a team of caring staff who took time to get to know them and their families in order to understand how they liked their care and support to be delivered. Individual risks to people were managed safely. Care records were clear, detailed and up to date. People and their relatives were involved in writing care plans and regular reviews took place.
Staff and managers understood their duty to safeguard people from abuse and protect them from harm. Staff had been trained to recognise and report the signs of abuse. Medicines were managed safely. Infection control was considered, and checks were in place to monitor it. The principles of the Mental Capacity Act were understood. Audits were undertaken to ensure issues identified were acted on swiftly and lessons were learnt as a result. People, relatives, staff and stakeholders’ views were sought to monitor and improve service delivery. Staff were safely recruited and trained and supported to enable them to safely carry out their roles and responsibilities.
People's experience of this service
People were positive about the quality of their care. They felt safe and were fully involved in planning their care and staff were said to be extremely caring.People told us they felt staff kept them safe. One relative said, “I feel that [my relative] is safe.”People were cared for with kindness and compassion. People told us, “They [staff] are lovely, and they are wonderful.” People's risk assessments and those relating to their homes were detailed and helped reduce risks to people while supporting and maintaining their independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us they had been involved in care planning and care plans reflected people's individual needs and choices. People told us they felt involved in decisions about their care and staff were caring and kind. Care plans contained person-centred information that reflected people's choices, and how they wished to be supported. One relative said, “They [staff] respect my home, they clean and make beds, and I can’t speak highly enough of them.”
People were aware of how to raise their concerns and were confident these would be addressed. One relative said, “I know how to raise concerns.” Another relative said, “I have the complaints procedure, but I’ve not needed it up to now.”People and their relatives told us staff were kind caring and compassionate. One relative said, “The carers are phenomenal, they can’t do enough for [my relative].”