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Inspection carried out on 19 January 2012

During a routine inspection

We did not speak to people who used the service about this outcome. But we looked at a range of surveys completed by people who attended the practice and the overall results.

People said that they were happy with the service provided. They felt their dignity was maintained and their privacy protected. They were encouraged to ask questions and felt staff had the time to answer their questions.

People who used the service said that they were provided with good information both about the treatments and the cost of the different treatments.

They said that staff were helpful and nice.

People reported that staff were good at discussing all their treatment options and they felt they had realistic expectations of the procedures they were having.