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This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 5 February 2019

What life is like for people using this service:

• Improvements had been made following our previous inspection in October 2017 to address the areas we identified as requiring improvement.

• People were supported by staff to stay safe and who understood the need to ensure they consented to the care they received. People told us that they received care from regular staff who arrived on time and stayed for the agreed length of time. The provider ensured consistency in staff support so people and staff were able to build positive relationships.

• People were well cared for by staff who treated them with respect and dignity and encouraged them to maintain their independence. People received care and support based on their individual assessment, needs and preferences.

• Staff liaised with other health care professionals to meet people’s health needs and support their wellbeing.

• Staff received training that was appropriate to them in their role and supported them in providing care in the way people wanted.

• Records needed to improve. The provider had quality assurance systems in place, however they were not fully effective as they had failed to identify some areas requiring improvements.

• Staff spoke positively about working for the provider. They felt well supported and that they could talk to management at any time, feeling confident any concerns would be acted on promptly.

• People spoke highly of the overall service and the management team positively encouraged feedback and inclusion and were keen to grow their service.

Rating at last inspection: At the last inspection the service was rated as ‘Requires Improvement’ (report published 6 October 2017).

About the service: This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of the inspection it was providing care to twenty-four people.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The registered manager for Clarence Care is also the provider

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas



Updated 5 February 2019

The service improved to safe

Details are in our Safe findings below.



Updated 5 February 2019

The service was effective

Details are in our Effective findings below.



Updated 5 February 2019

The service was caring

Details are in our Caring findings below.



Updated 5 February 2019

The service was responsive

Details are in our Responsive findings below.


Requires improvement

Updated 5 February 2019

The service is not consistently well-led

Details are in our Well-Led findings below.