• Dentist
  • Dentist

Peacehaven Dental Practice

216 South Coast Road, Peacehaven, East Sussex, BN10 8JR (01273) 582226

Provided and run by:
Mr. Mohammad Reza Takhayori

All Inspections

18 April 2017

During a routine inspection

We carried out this announced inspection on 18 April 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Peacehaven Dental Practice is in Peacehaven and provides NHS and private treatment to patients of all ages.

There is no level access for people who use wheelchairs. Car parking spaces are available near to the practice.

The dental team includes four dentists, two dental nurses, one dental hygienist/therapist and a practice manager. The practice has two treatment rooms.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

On the day of inspection we collected five CQC comment cards filled in by patients and spoke with one other patient. This information gave us a positive view of the practice.

During the inspection we spoke with two dentists, one dental nurse and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Friday 9.00am until 5.00pm.

Our key findings were:

  • The practice was clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system met patients’ needs.
  • The practice had effective leadership. Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice dealt with complaints positively and efficiently.

22 July 2013

During a routine inspection

During our inspection we spoke with seven patients. We spoke with four staff; these were the practice manager, one of the dentists, a dental nurse and the receptionist.

We also took information from other sources to help us understand the views of patients who used the service, which included a patient satisfaction survey and staff meeting minutes.

The patients we spoke with told us they thought they received good dental treatment from the dentists. One patient told us, “I have been delighted with the service. The treatment is excellent and professional.” Another patient told us, “The dentist is very good. I am happy with the treatment and have never had cause to complain.”

Staff knew their role in protecting vulnerable adults and children from abuse. A member of staff that we spoke with told us, "Safeguarding is about protecting vulnerable adults and children from abuse and I have no problem reporting issues. We have a step by step guide to follow if we have concerns.”

The practice was following appropriate guidance in relation to infection control and the staff were supported to carry out their responsibilities in relation to infection control. The dentist that we spoke with told us, “I feel happy that the instruments are cleaned properly and we have all of the up to date technology to ensure this.”

The practice had systems in place to assess and continually review the service that it provided and was making improvements where needed.