• Dentist
  • Dentist

Esthetique Dental Care

74 Cleveland Street, Fitzrovia, London, W1T 6NA (020) 7631 4444

Provided and run by:
Sanjay Patel

All Inspections

31 January 2023

During a routine inspection

We carried out this announced comprehensive inspection on 31 January 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

This report is about Esthetique Dental Care.

Esthetique Dental Care is in Great Portland Street in the London Borough of Camden and provides NHS and some private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes two principal dentists, 1 associate dentist, 1 trainee dental nurse and 2 qualified dental nurses, who also undertake reception duties. The practice has 2 treatment rooms, one of which is used as the decontamination area.

During the inspection we spoke with the 2 principal dentists and 1 dental nurse. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open Monday to Thursday 8.30am to 6 pm and 8.30am to 2 pm on Friday.

4 September 2013

During a routine inspection

The practice consisted of two treatment rooms shared by four dentists. Two dental nurses and a receptionist, who was also qualified as a dental nurse, worked at the surgery at the time of the inspection.

Patients told us that they were happy with the treatment provided at the clinic. One person said 'the practice was recommended to me by my wife, she is very happy with the treatment received.' Another person said 'I've been coming here for years and everything is always OK.'

We found that treatment offered was effective, met people's needs and protected their rights. Patients were told how much they were expected to pay for the service provided and their treatment options were explained to them.

Patients were protected from the risk of abuse as the provider had taken steps to identify risks and staff attended suitable training.

Staff were aware of infection control guidance and patients were treated in hygienic environment.

The provider had a complaints procedure. Information about how to raise concerns was provided to patients.