20 October 2011
During a routine inspection
people were happy with the times of their calls and the staff providing their care. Nobody
we spoke with had experienced a missed call.
All staff wear uniforms and use gloves and aprons. This is to reduce the risk of cross infection.
People told us that they were involved in their care planning and regular review. They told
us that their care workers made them feel safe and knew how to provide their support.
All of them said that if they had any concerns they would speak to the office. They felt by
doing this, their issues would be listened to and resolved.