The Care Quality Commission
  • Dentist
  • Dentist

Archived: Kensington Dental Care

4 Earls Court Road, London, W8 6EA (020) 7938 3331

Provided and run by:
Xeon Smiles UK Limited

All Inspections

16 April 2013

During a routine inspection

We were not able to speak to people using the service because there were no appointments at the time of this inspection. We gathered evidence of people's experiences of the service by reviewing the provider's satisfaction questionnaires and the complaints log. We found that people using the service stated that their treatment had been fully explained and that the dentists always discussed options with the patients. In recent patient feedback, when asked whether the staff were helpful and knowledgeable, and whether they received adequate information about their treatment the majority of people rated the practice as "very good".

The patient records that were looked at included medical histories that were taken prior to treatment being provided. In recent patient feedback people said they were "treated very well".

Staff had been trained in what to do in a medical emergency. There were emergency drugs and equipment available in the practice.

On the day of the inspection the practice was clean and tidy. There were policies and procedures in place on how to maintain a clean and hygienic environment and staff made regular checks to ensure that these were being followed.

All staff underwent appropriate training on an annual basis in relevant mandatory topics such as medical emergencies and decontamination.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.