13 December 2012
During a routine inspection
We gathered evidence of people's experiences through telephoning four people following our visit.
People we spoke with said they were happy with the service they received. They told us that the dentists discussed the options available to them for any treatment they might require. They told us information was available to them to read about the treatment that was discussed.
People we spoke with told us that staff were caring and considered their anxieties. They told us all the staff were supportive and considered their needs.
People we spoke with told us they had not needed to raise any concerns but knew how to complain. They told us they would speak to the staff if they were unhappy with anything and were confident their concerns would be resolved. We saw there was information available in the reception areas which gave people information on how to make a complaint.
There was a range of information available to people attending the practice about the services provided and the costs.
People we spoke with told us that the surgery and reception area looked clean and they were satisfied with the standards of cleanliness. They also told us that staff always wore personal protective equipment.