The Care Quality Commission
  • Dentist
  • Dentist

Archived: Mydentist - Commercial Road - Poole

47a Commercial Road, Poole, Dorset, BH14 0HU

Provided and run by:
Adelstone Dental Care Limited

All Inspections

15 March 2013

During a routine inspection

We spoke to four patients, all of whom were very complimentary about the practice. They felt that they were treated with respect and dignity. They told us that they were informed about the choices, costs, alternatives and possible outcomes of their treatment. One of the patients who had been attending the practice for six years told us "They are so friendly and look after you so well" and another said "One of the best practices I have been to". All four of the patients we spoke with remarked how clean and comfortable they found the practice.

We found that a patient satisfaction survey had been done in an anonymous manner. From this survey we saw comments like "Very fast, friendly and efficient", but we also found adverse comments relating the fact it had been difficult in making contact by telephone. However, we found that the practice responded in a positive way to this feedback.

The practice was friendly, welcoming and informative. We saw that patients were listened to in all areas of the practice. The surgery was clean throughout and there was evidence of a well-supported staff. There was a plentiful supply of patient leaflets in the practice explaining treatment options and other relevant information.

We found that all patients were given sufficient information to give an informed consent, and the staff were well trained and caring. The practice was well led by the practice owners and the staff were observed to be well organised.