The Care Quality Commission
  • Dentist
  • Dentist

Bewbush Dental Practice Also known as South Cliff Dental Group Crawley

3 Goodwin Close, Bewbush, Crawley, West Sussex, RH11 8XU (01293) 536097

Provided and run by:
Bewbush Dental Limited

Important: The provider of this service changed - see old profile
Important: The provider of this service changed. See new profile

All Inspections

During an assessment under our new approach

We undertook a follow-up on-site inspection on 6 May 2026. This was carried out to review the actions taken by the registered provider to improve the quality of care and to assess whether the practice was meeting legal requirements.

We had previously undertaken an unannounced on-site inspection of Bewbush Dental Practice on 20 August 2025. We had found the registered provider was not providing safe or well-led care and was in breach of regulations 15 (Premises and equipment) and 17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

During our follow-up inspection, we found the practice had met regulations.

Improvements had been made to the systems for identifying and managing risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Bewbush Dental Practice is part of South Cliff Dental, a dental group provider. The practice is in Crawley, West Sussex and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 4 treatment rooms. At the time of our inspection, there was a total of 19 staff. We spoke to a range of staff during our inspection, including 1 dental therapist, 2 trainee dental nurses, and the practice manager. We also spoke with the clinical director and 2 members of the compliance team.

 

During an assessment under our new approach

We carried out this unannounced, on-site inspection on 20 August 2025.

We found the practice had not met all regulations.

Infection control procedures in place were ineffective.

The practice had ineffective systems to identify and manage risks.

There was ineffective leadership to support a culture of continuous improvement.

 

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

 

Bewbush Dental Practice is part of Southcliff Dental, a dental group provider. The practice is in Crawley, Kent and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 4 treatment rooms.At the time of our inspection, there was a total of 17 staff, of which there were 2 dentists, 4 dental therapists, 7 trainee dental nurses, 3 receptionists and the practice manager.

We spoke to a range of staff during our inspection, including 1 dentist, 3 trainee dental nurses, 1 dental therapist, 2 receptionists and the practice manager. We also spoke with the groups clinical lead and the compliance manager.

The provider was not complying with Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: 15 - Premises and equipment, 17 – Good governance.

Full details of the regulations the provider was not meeting are within the inspection findings below.

Whilst there areissues to be addressed, the impact of our concerns relates to the governance and the oversight of the risks, rather than a patient safety risk.

In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.

 

We have asked the provider for an action plan in response to the concerns found at this inspection.

20 April 2017

During a routine inspection

We carried out this announced inspection on 20 April 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Bewbush Dental Practice is in Crawley, West Sussex and provides NHS and private treatment to patients of all ages.

There is level access for people who use wheelchairs and pushchairs. Car parking spaces for patients with disabled badges are available near the practice.

The dental team includes four dentists, four dental nurses (including a trainee and oral health educator), a dental hygienist, a dental hygienist therapist an assistant practice manager and a receptionist. The practice has four treatment rooms.

The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Bewbush Dental Practice was the principal dentist who is the senior partner and practice manager.

On the day of inspection we collected 41 CQC comment cards filled in by patients. This information gave us a complete positive view of the practice.

During the inspection we spoke with three dentists, three dental nurses, a receptionist and the assistant practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open: Monday to Friday 8:30am to 5pm and Tuesday 8:30am to 6pm.

Our key findings were:

  • The practice was clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system met patients’ needs.
  • The practice had effective leadership. Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice dealt with complaints positively and efficiently.