22 June 2012
During a routine inspection
One person said, "They always explained my treatment all the way through the procedure and they really put me at ease during the treatment' and another person commented, "They are exceptional, and you are never rushed', 'the care is brilliant and they work in a preventative way to prevent things going wrong'.
Three people spoken with told us they were fully involved in their treatment plan and said they had discussed there treatment options with the dentist and felt informed. Other comments included 'they respect their own staff '.
People were provided with appropriate information about the practice, and the current level of fees was displayed for both private and NHS patients. Information leaflets were available and computerised treatment information was also available.
Most people told us that they felt staff were suitably trained and one person told us that they were very good with their children.