The Great Britain Cycling Team Medical Facility

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that the service met people’s needs, and that staff treated people equally and without discrimination.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service placed riders at the centre of their care and treatment choices and supported them to make decisions in partnership about how to respond to any relevant changes in their needs. Riders, staff and coaches we spoke with confirmed that rider health was a fundamental pillar of Great British Cycling (GB Cycling), and this was consistently reflected across the organisation.

The medical team used an innovative and research-led approach to develop tailored treatment plans based on each rider’s individual needs. They understood the diverse needs of riders and delivered care and support in ways that met those needs and promoted equality and equity.

Riders and coaches, we spoke with during the inspection told us the medical team had an excellent understanding of riders’ individual needs, which was also reflected in the annual feedback.

Staff considered protected equality characteristics, social and cultural needs, and riders’ values and beliefs when developing treatment plans, and they listened to how riders wanted to receive care, treatment and support.

The service identified and understood the specific health needs of riders on the world-class programme. Staff delivered joined-up, flexible care that supported choice and continuity. The service established agreements with other CQC-registered providers to deliver care to riders who were not located near the main centre.

The medical team insisted all riders registered with a GP and dentist, and they liaised closely with the riders' GP when required. For example, when a rider had a long-term condition or when treatment initiated by the medical team became long-term, staff transferred responsibility to the GP for continued care. When a rider left the world-class programme, the medical team developed a six-month transition plan and transferred all relevant healthcare records to the rider’s GP.

The service supplied appropriate, accurate and up-to-date information in formats tailored to individual needs. Where needed, the service had access to interpreter services, including British Sign Language. Information provided by the service met the Accessible Information Standard. Riders were informed as to how to access their care records.

The service made it easy for riders to share feedback and ideas or raise complaints about their care, treatment and support. They involved riders in decisions about their care and communicated what had changed as a result.

Inspectors found that staff managed complaints in line with the service’s policy. Staff identified changes made as a result of riders’ feedback, including complaints, and the learning from these was evident.

The service ensured that riders accessed the care, support and treatment they needed when and where they needed it. They designed and equipped facilities to meet the needs of all riders, including para-riders. For those training away from the main site, staff arranged access to medical teams through service level agreements with other CQC-registered providers. Staff also enabled female riders to access female clinicians, if they wished.

Staff and leaders actively listened to information about riders who were most likely to experience inequality in their care or outcomes and tailored their care, support and treatment in response. Riders provided positive feedback to the provider during the annual review and to CQC. Inspectors found that staff treated people equally and without discrimination. Leaders proactively sought ways to address barriers to improving rider experience. Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in experience and outcomes. The provider regularly spoke with riders and their coaches to gather real-time feedback and also conducted an annual survey to capture feedback from riders and other professionals working alongside them.

Riders were supported by the medical team and GB Cycling as they left the world-class programme. This meant that they could have enough time to make informed decisions and complete any treatment. Care could be handed over to the riders' GP and arrangements made to access health care, if needed, outside of GB Cycling.