The Great Britain Cycling Team Medical Facility

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff at the service always treated riders with kindness, empathy and compassion, and respected their privacy and dignity. They also treated colleagues across Great British Cycling (GB Cycling) with kindness and respect and fostered an open culture of constructive challenge across professions.

Staff put in place arrangements to promote riders’ privacy when accessing support within the medical facility. Riders we spoke with told us they felt listened to and were treated with respect and kindness.

Staff treated riders as individuals and ensured their care, support and treatment met each rider’s goals, needs and preferences. They considered riders’ strengths, abilities, aspirations, culture, unique backgrounds and protected characteristics.

Staff promoted riders' independence and worked together to support them in achieving their goals. Riders we spoke with told us they understood their rights and had choice and control over their own care, treatment and wellbeing. They also felt able to contribute to their treatment plans and discuss any concerns with the medical team.

Staff listened to and understood the unique needs of all riders who were part of the world-class programme. They considered riders' needs, views and wishes, and responded to their needs in the moment to minimise any discomfort, concern or distress.

Staff we spoke with knew the process for referral to emergency support, including access to immediate mental health support. All medical staff and lead physiotherapists had completed Pre Hospital Immediate Care in Sport (PHICIS), which enabled them to respond to emergencies immediately while waiting for emergency services to arrive.

The service prioritised staff well-being and consistently supported and enabled staff to deliver person-centred care. Leaders and managers demonstrated a strong organisational commitment and took effective action to promote and achieve equality and inclusion across the workforce. Staff across the organisation reported high levels of satisfaction.

Staff created a culture that prioritised well-being through inclusivity, active listening and open conversations, which empowered them to do their job well and to be well. The provider established proven support networks for staff to use when they needed help with their physical or mental health. All staff had access to an employee assistance programme and private health care, including 24/7 GP access and counselling for themselves and close family members, ensuring immediate support was available.

Inspectors noted that the facilities promoted a safe working environment, with communal spaces for regular breaks, rest areas, and quiet spaces for focused work.