15 December 2015
During a routine inspection
We inspected the service on 15 December 2015. Magnolia Domiciliary Care Limited provides a care and support service to people who live in their own homes. This is a small service and at the time of our inspection 10 people were receiving care and support.
The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff knew how to keep people safe and understood their responsibilities to protect people from the risk of abuse. People received the level of support they required to safely manage their medicines. Risks to people’s health and safety were managed and plans were in place to enable staff to support people safely. There were sufficient numbers of staff to ensure visits were made when they should be and to meet people’s care needs.
People were supported by staff who had the knowledge and skills to provide safe and appropriate care and support. People received the assistance they required to have enough to eat and drink.
The Care Quality Commission (CQC) monitors the use of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). The provider was aware of the principles of the MCA and how this might affect the care they provided to people. Where people had the capacity they were asked to provide their consent to the care being provided.
Positive and caring relationships had been developed between staff and people who used the service. People were involved in the planning and reviewing of their care and making decisions about what care they wanted. People were treated with dignity and respect by staff who understood the importance of this.
People received the care they needed and staff were aware of the different support each person needed. Care packages were changed to meet people’s changing care needs and staff recognised the importance of making sure people did not become socially isolated. People felt able to make a complaint and knew how to do so.
People were involved in giving their views on how the service was run through the systems used to monitor the quality of the service. The manager assessed how well the service was running to identify if any improvements were needed.