Our current view of the service
Updated
16 September 2025
We carried out this announced on-site inspection on 17 November 2025.
We found the practice had met regulations.
The practice had some systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Green Lane Dental is in Birmingham and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces were available near the practice.
The practice had 1 treatment room. At the time of our inspection, there was a total of 5 staff, of which there were 2 dentists, 2 dental nurses and a receptionist. We gathered feedback from staff and spoke to a range of staff during our inspection.
People's experience of the service
Updated
16 September 2025
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 6 patients. On the day of our inspection, we spoke with 1 patient and received feedback from a further 16 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “I’ve been coming to this practice for many years, and so have my kids, and every visit has always been a positive experience”, “The service is wonderful. The staff go above and beyond to help. The dentist is very kind and my daughter loves going to her. She explains everything very nicely and carries out treatment well” and “I have been with Green Lane Dental surgery for 23 years and have always been treated in the most professional way. The treatment that was needed was explained step by step and kept me comfortable mentally and physically. Thank you so much for all your great care for me and my family.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.