The Care Quality Commission
  • Dentist
  • Dentist

Archived: Phillip Bode Dental Surgeon

33 Otley Street, Skipton, North Yorkshire, BD23 1EL (01756) 794328

Provided and run by:
Dr. Phillip Bode

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See new profile

All Inspections

26 November 2012

During a routine inspection

People's privacy, dignity and independence were respected. We observed staff treating people with respect, being polite and courteous. There was a supportive atmosphere between staff and the people who used the service. One person told us, 'I have been given help with my flossing and brushing techniques.'

People experienced care, treatment and support that met their needs and protected their rights. We spoke with six people and they all told us they were happy with the care and treatment they received. One person told us, 'Staff are really welcoming, and the dentist is very good.' Another person said, 'He's been here 30 years, I wouldn't have been coming that long if he hadn't been an excellent dentist.'

There were effective systems in place to reduce the risk and spread of infection. The people we spoke with told us that they had no concerns with the hygiene. One person said, 'I am happy with the hygiene, I would let them know if not.'

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

There was an effective complaints system in place. People told us if they had any concerns or complaints they would discuss them with the dentist or members of staff and they were confident of using the complaints system.