Medway Dental Care provides both NHS and private care to adults and children. The principal dentist was supported by two dental nurses, two hygienists and a receptionist. We spoke with three people about the care and treatment they received. One person told us that whilst they didn't like going to the dentist they, "Enjoyed coming here. They are very good and it's always a calm experience". People told us they were always included in discussions about their treatment and were always clear about cost of all treatment options available.
During the inspection we spoke with staff and looked at patient records, staff records, policies and procedures. Staff we spoke with told us that they enjoyed working at the service.
We found that the practice provided a clean environment for treating patients and equipment used was satisfactorily maintained.
People who used the service were not always protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
Staff recruitment was unsatisfactory and personnel files did not contain all the required documentation.
We saw that records were stored securely, and were well maintained and appropriately completed. Quality monitoring processes were in place and ensured that the practice was continually evaluating services provided and the outcomes for people who used the service.
There was an effective complaints system available.