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Inspection Summary


Overall summary & rating

Good

Updated 18 October 2019

About the service

Gabriel’s Angels is a home care service providing personal and nursing care to 60 people aged 18 and over at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received support from exceptionally caring staff. Staff knew people extremely well, were highly attentive to people’s needs and had developed caring bonds with them over long periods of time. Staff often went ‘the extra mile’ to ensure people received highly personalised care and support. Staff upheld people’s privacy and dignity and worked with people to improve their independence and supported them to stay in their own homes.

People were protected from the risk of harm and abuse by trained, competent staff. People received care from the same members of staff at regular times. There were enough staff to support people and meet their needs. Medicines were managed safely.

People were supported by skilled staff with the right knowledge and training.

People's care and support met their needs and reflected their preferences. Staff upheld people's human rights. People received personalised care and support at the end of their lives to enable them to have a dignified death. Staff acted as advocates for people to ensure they received timely care and pain relief at the end of their lives.

There were clear, robust processes for managing quality and safety in the service. There was strong leadership in the service and a positive, empowering culture. Staff were clear about their roles and responsibilities.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 9 March 2017). At this inspection the service was rated good.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 18 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 18 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 18 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 18 October 2019

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 18 October 2019

The service was well-led.

Details are in our well-led findings below.