Updated 25 July 2018
We carried out a focused inspection of Market Place Dental Care on 6 July 2018.
The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We undertook a comprehensive inspection of Market Place Dental Care on 25 January 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions where we found the registered provider was not providing well-led care in accordance with Regulation 17 ‘good governance’ of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Market Place Dental Care on our website www.cqc.org.uk.
When one or more of the five questions is not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
We undertook a follow up focused inspection of Market Place Dental Care on 6 July 2018. This inspection was carried out to review in detail the actions taken by the practice to improve the quality of care and to confirm that the practice was now meeting legal requirements.
As part of this inspection we asked:
• Is it well-led?
Our findings were:
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Market Lane Dental Care is in Selby and provides NHS and private treatment to adults and children.
The dental practice is located on the first floor and is not accessible to wheelchair users. The practice would signpost any patients who could not access the premises to accessible local services due to this.
The dental team includes two dentists, four dental nurses (one of whom was a trainee), a dental hygiene therapist, a receptionist and a practice manager.
The practice is owned by a partnership and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Market Lane Dental Care was the principal dentist.
During the inspection we spoke with the dentist, practice manager and two dental nurses. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday to Friday from 9:30am to 5pm
Our key findings were:
- Improvements to systems and processes to ensure good governance in accordance with the fundamental standards of care had been made. This was in the areas of staff recruitment records, risk assessments and audits.
- Improvements had been made to the arrangements for receiving and responding to patient safety alerts recalls and rapid response reports issued from the Medicines and Healthcare products Regulatory Agency (MHRA) and through the Central Alerting System (CAS), as well as from other relevant bodies, such as Public Health England (PHE).