Sudley Road

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider placed people at the centre of decisions about their care and treatment, ensuring support was tailored, responsive, and delivered in line with best practice for people with learning disabilities and autistic people. Person-centred care was embedded throughout the service, with staff demonstrating kindness, respect, and a good understanding of people's individual needs, helping to build positive and trusting relationships.

Care plans reflected people's wishes, preferences, goals, and lifestyles, and staff encouraged independence through achievable day-to-day goals. People told us they were supported to live meaningful lives and participate in activities that were important to them. Examples included travelling to London by train, independently visiting family members, meeting friends in Bognor and Chichester, and going to the cinema. A person showed us a photograph of themselves dressed up in a suit attending a boxing gala, which they described as “Brilliant”.

The provider understood people’s health and care needs and worked with others to ensure care was joined-up, flexible and supported choice and continuity. Support was adapted to meet individual needs. For example, a person benefited from a dedicated personal assistant who provided flexible support to access community activities which they preferred to attending a day centre. Another person received support guided by a Positive Behaviour Support (PBS) plan, ensuring consistency and continuity of care in in a way that suited their individual communication needs, helping to reduce anxiety and promote positive outcomes.

People were very active within their local communities. A person told us about a karaoke night they enjoyed at a local pub, another person had their artwork exhibited at a local gallery exhibition. People attended community events such as a local may fair and participated in a community ‘Adopt a station’ gardening project.

The provider ensured people received appropriate, accurate, and up-to-date information in formats tailored to their individual needs. Staff demonstrated a good understanding of people's specific communication requirements and used a range of accessible approaches to support understanding and engagement.

Visual timetables were displayed in people's flats to help prompt daily tasks and routines, such as recycling, household chores, appointments, and planned activities. Information was also provided in easy-read formats. For example, people were given accessible information about candidates and voting processes during a recent local election, enabling them to make informed choices and exercise their right to vote independently.

The service worked closely with advocacy services to support people in preparing for upcoming moves and transitions, ensuring they were actively involved in decisions about their lives and future living arrangements. Information about advocacy services was available in easy-read formats, helping people to understand their options and ensuring their views, wishes, and preferences could be independently represented and accurately communicated.

The provider made it easy for people to share feedback, raise concerns, and contribute ideas about their care, treatment, and support. This demonstrated confidence in making decisions and engaging with others. People were actively involved in decisions about their care through regular keyworker meetings and annual reviews, with family members included where appropriate.

Observations showed staff promoting choice, independence, and participation in everyday activities. For example, people were supported to select, queue for, and pay for items they had chosen in local shops and cafés. We observed a person deciding between sandwich options in a local shop and asked a member of the public, “What would you choose?” After hearing theirpreference, the person replied, “Good choice,” and selected the same option, demonstrating confidence in engaging with others and making their own decisions.

People also spoke positively about the monthly ‘Friday Night Forum’, which provided opportunities to share ideas, discuss issues important to them, and invite speakers to talk about topics of interest and safety. People told us they enjoyed attending and valued having a voice in shaping activities and discussions within the service.

People’s care plans reflected input healthcare professionals with appropriate referrals made to specialist services. People attended routine medical check-ups and annual health reviews.

Processes were in place to ensure people had timely access to healthcare and that essential information was shared appropriately among staff and relevant professionals. Staff rotas were flexible to support people in attending appointments, and risk management plans considered individual transport and accessibility needs. Care records showed ongoing consultations and collaboration with healthcare professionals, demonstrating a coordinated approach to people’s health and wellbeing. This ensured that people received care that was responsive, personalised, and supportive of their overall health outcomes.

Staff and leaders recognised and responded to the needs of people who may be at risk of experiencing inequality, adapting care and support to meet their individual circumstances. Assessments and care plans took a holistic approach, reflecting people's protected characteristics under the Equality Act 2010, as well as their strengths, abilities, preferences, and aspirations.

People were treated with dignity and respect, and support was delivered in a non-discriminatory way. Staff had completed equality and diversity training and demonstrated an understanding of how to tailor support to meet people's individual choices, lifestyles, and communication needs.

Care was delivered in line with recognised best-practice guidance for people with learning disabilities and autistic people, including the Oliver McGowan Code of Practice and the Right support, right care, right culture framework, helping to ensure support was equitable, person-centred, and responsive. The service applied the REACH Standards for Supported Living, which promote the fundamental principles of supported living and support people to have choice, control, independence, and opportunities to live fulfilling lives within their communities.

People were supported to plan for important life changes and were given sufficient time and information to make informed decisions about their future. The service recognised the importance of forward planning to ensure people's needs continued to be met as their circumstances changed.

The registered manager demonstrated an awareness of people's changing needs and how these may affect their lifestyles, mobility, and independence over time. They explained that a key benefit of the new accommodation was that most flats were located on the ground floor. This supported people’s long-term independence, accessibility and quality of life.