Sudley Road

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider ensured people’s care and treatment was effective by assessing and regularly reviewing their health, care, wellbeing, and communication needs. These were completed in partnership with people, their families, and relevant professionals. Initial and ongoing assessments captured detailed information about each person’s strengths, abilities, routines, preferences, and specific support requirements, ensuring care was personalised, responsive, and tailored to individual needs.

Some people were preparing to move to new accommodation because their current properties were being repurposed by the landlord. Detailed assessment had been undertaken inpartnership with people and their representatives to explore all available housing and support options. This ensured people were fully involved in decisions about their future living arrangements and moves were planned in line with their preferences and needs. One person told us, “I am moving to a new flat. I can’t wait—it’s my choice.” This demonstrated how people were empowered to make decisions about their lives and were supported to achieve outcomes that were important to them.

The provider planned and delivered people’s care and treatment in partnership with them, ensuring support reflected what was important to them, and was in line with legislation and best practice. Information gathered through assessments informed personalised care plans and risk assessments, providing staff with clear guidance on how to support people safely while promoting their independence, dignity, and wellbeing.

People’s wishes, preferences, and choices were reflected in their care plans and everyday support. We observed staff responding sensitively when a person became anxious in the town centre. Staff followed the person’s preferred support strategies, helping to reduce their anxiety and enabling them to feel supported and in control. This person-centred approach ensured people remained at the centre of decision-making and received support that respected their autonomy.

The provider worked effectively with other teams and services to deliver coordinated, person-centred care. Information was shared appropriately when people moved between services, helping to ensure continuity of support and reducing the need for people to repeat their experiences.

Healthcare professionals spoke positively about the service and described staff as responsive and proactive. One professional told us, “In my experience, staff are generally proactive in recognising changes in customers’ health and wellbeing and in seeking appropriate support.”

Staff worked flexibly to support people to attend health appointments and activities. Changes to care and treatment were communicated effectively through handovers, team meetings, and care records, ensuring people received consistent support.

The provider supported people to manage their health and wellbeing in ways that promoted independence, choice, and control. People had access to healthcare services, including routine health screening, dentist and optician appointments.

People were encouraged to lead healthy and active lifestyles. One person told us they owned a bike and had recently taken part in a triathlon, adding, “It helps me to keep fit.” Another person told us they did physiotherapy exercises every morning to help strengthen their legs, they said, “I like staff to do these with me, and they do.”

Staff supported people to shop for and prepare their own meals and encouraged healthy eating. We observed staff supporting a person to make healthy food swaps when purchasing lunch from a local shop. Another person told us staff were supporting them to make healthier choices. They said, “I went to Costa today; I didn’t have marshmallows, I had a raisin biscuit.” Where people were known to make unwise food choices, such as eating raw and uncooked food, measures were in place to mitigate this risk whilst still enabling the person some autonomy and independence about what they chose to eat and when.

The provider monitored and reviewed people’s care and treatment. Staff communicated effectively through comprehensive handovers and regular updates to care plans, which improved outcomes and ensured support remained effective.

Staff were observed following Positive Behaviour Support (PBS) plans, using proactive strategies tailored to people’s individual needs and preferences. This helped staff respond consistently to changing needs and promote people’s wellbeing, independence, and engagement.

Care records reflected people’s personal goals, interests, and aspirations, including holidays and hobbies. People told us they were able to make their own decisions and choices. One person said, “It’s my choice, my life.” Another person spoke enthusiastically about a cruise to Norway and their plans for another trip soon.

The provider ensured people were informed about their rights around consent and respected these when delivering person-centred care. Staff upheld the principles of the Mental Capacity Act 2005 (MCA), working with people, families, and professionals to ensure decisions reflected people’s wishes and feelings. Staff demonstrated a good understanding of the MCA and ensured any restrictions such as 1-1 staffing were proportionate and regularly reviewed.

We observed people being supported in the least restrictive way and treated with dignity and respect. For example, staff did not enter people’s flats without permission. Care records contained appropriate mental capacity assessments and best interest decisions, which were reviewed regularly to explore opportunities to reduce restrictions and increase independence. For example, 1 person had previously required their clothing to be stored securely due to risks associated with damaging clothing and using it unsafely. Through active support, staff helped the person develop skills in choosing, purchasing, and caring for their own clothes. As a result, this restriction was no longer required, promoting the person’s independence and choice.