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Dunston Community Centre Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 1 September 2018

This inspection took place on 17 and 18 July 2018 and was announced. This was to ensure someone would be available at the office to speak with us and show us records.

Dunston Community Centre is a domiciliary care agency. It provides personal care to adults living in their own houses and flats in the community.

This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

On the day of our inspection there were 23 people using the service.

The service had a registered manager in place. A registered manager is a person who has registered with CQC to manage the service. Like providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We last inspected the service in January 2016 and rated the service as ‘Good’. At this inspection we found the service remained ‘Good’ and met all the fundamental standards we inspected against.

People told us they felt safe with the staff at Dunston Community Centre.

There was an effective recruitment and selection procedure in place and relevant vetting checks were carried out. Staff were suitably trained and received regular supervisions and appraisals.

There had not been any accidents or incidents reported at the service since the previous inspection however staff were aware of the procedure to follow.

There had not been any safeguarding related incidents at the service. The provider had a safeguarding of vulnerable adults policy that described what abuse is and the procedure to follow for reporting incidents or allegations of abuse.

Appropriate arrangements were in place for the safe administration and storage of medicines.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were protected from the risk of poor nutrition and care records contained evidence of people being supported during visits to and from external health care specialists.

People who used the service were complimentary about the standard of care at Dunston Community Centre.

Staff treated people with dignity and respect and helped to maintain people’s independence by encouraging them to care for themselves where possible.

Care records showed that people’s needs were assessed before they started using the service.

People were protected from social isolation.

There had not been any complaints recorded at the service since the last inspection but people who used the service were aware of how to make a complaint.

The provider had an effective quality assurance process in place. Staff said they felt supported by the management team. People who used the service and staff were regularly consulted about the quality of the service via meetings and surveys.

Inspection areas

Safe

Good

Updated 1 September 2018

The service remained Good.

Effective

Good

Updated 1 September 2018

The service remained Good.

Caring

Good

Updated 1 September 2018

The service remained Good.

Responsive

Good

Updated 1 September 2018

The service remained Good.

Well-led

Good

Updated 1 September 2018

The service remained Good.