Our current view of the service
Updated
26 August 2025
We carried out this announced on-site inspection on 27 August 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support and treatment when required.
The practice is in Tamworth, Staffordshire and provides NHS and private orthodontic care and treatment for adults and children.
There was no step-free access to the practice. Patients were referred to their sister practice in Birmingham if they required wheelchair access. Car parking spaces were available, including dedicated parking for disabled people, near the practice.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 7 staff, of which there were 2 orthodontists, 2 dental nurses, 1 orthodontic therapist, 1 receptionist and a practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection.
People's experience of the service
Updated
26 August 2025
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 7 patients. On the day of our inspection, we received patient feedback from a further 22 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “They were totally amazing from start to finish” and “Very good, quick and efficient service”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. We were told “Quick appointments. Always on time when we come in” and “Appointments are easy to book with good availability”.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. We were told “Absolutely first-class service for my daughter's brace including giving invaluable advice and recommendations for a TMJ issue. Couldn't be more impressed with the care and professionalism”.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.