Birkdale Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.  

Staff were kind and caring and positive relationships had developed between people and staff. Staff were attentive to people’s needs and explained what they were doing, which people responded to. A relative told us, “They have a really good understanding of my [relative name]. The staff are great.”

The provider treated people as individuals. People were treated as individuals with care and communication tailored to each person’s preferences. Staff demonstrated a good understanding of people’s individual wishes, preferences and emotional needs and provided support in a respectful and person-centred manner.

The provider promoted people’s independence. People were encouraged and supported to maintain and develop their independence wherever possible. Staff recognised and built upon people's strengths, respected their individuality, and promoted their confidence and self-esteem. People were supported to make choices about their daily routines and were encouraged to do as much as they could for themselves. A staff member told us, “We encourage and support people to do as much as possible themselves.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern, or distress.

Staff responded to people’s needs promptly. We saw staff notice when individuals needed assistance, approach them quickly, and act to ensure they were comfortable. Staff also answered call bells without delay. We did not observe any prolonged waits for people to receive care.

During the assessment, we observed staff respond to a person who was upset. They supported this person kindly and effectively. They were quickly able to respond to their needs and support them. This ensured the person received timely and effective support.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff told us they were happy with the support they received from their colleagues and the management team. Staff said, “The management are supportive and approachable.”