- Care home
Birkdale Court
Assessment report published 23 October 2026
Contents
Ratings
Our view of the service
Date of assessment: 8 September and 9 September 2026.
Birkdale court is a care home providing accommodation for persons who require nursing or personal care. At the time of our inspection, there were 40 people receiving personal care. This was the service’s first inspection since registration with CQC.
We found care planning, risk management and governance systems placed people at risk of harm, resulting in breaches of the legal regulations relating to safe care and treatment and good governance. We found incomplete and inconsistent care planning across several people's records, with important information about health conditions, associated risks and required support either missing or poorly documented. Healthcare plans were not always in place and identified risks were not consistently managed in practice, increasing the risk of avoidable harm. These concerns contributed to the breach of the regulation relating to safe care and treatment.
Medicines and recruitment processes were not always managed safely. We found staff recruitment practices did not consistently follow the providers own policy, and medicines management systems did not always provide assurance that people received their medicines safely.
Despite these concerns, people received care from a consistent staff team who knew them well and treated them with kindness, dignity, and respect. Staff demonstrated a good understanding of people's needs, preferences, and protected characteristics. People were offered choice and supported in a person-centred way. During our assessment, we observed positive interactions between staff and people using the service, with staff providing support in a compassionate and respectful manner.
Governance and oversight arrangements were not sufficiently robust to identify and address concerns effectively. Quality assurance systems and audits had not consistently identified the shortfalls found during our assessment, resulting in a breach of the regulation relating to good governance. Although some people lacked documented mental capacity assessments and best interest decisions where required, the provider had taken action to address these issues following our feedback. However, the registered manager responded promptly to our feedback, demonstrated openness to learning and improvement, and took immediate action to address the concerns identified.
People's experience of this service
Relatives we spoke to confirmed they felt their relative was safe and well cared for and they liked the support provided by Birkdale Court. One relative described the care as, “Really good, they go above and beyond for [relatives name].” Overall, relatives were complimentary about the staff team.
Relatives told us they knew how to make a complaint if needed. They said the management team was in regular contact and had faith any concerns would be addressed immediately.
Relatives were very happy with the service provided and the staff team. One relative said, “Staff are great, overall, very positive, and the staff are responsive.” Another relative said, “Staff are great, consistent, and have a really good understanding of [relative name].”
Our observations reflected what relatives told us. People were relaxed in the home, approached staff freely and appeared comfortable making choices about their day. Staff interactions were warm, respectful, and centred around what mattered to each person. People were supported to do the things they enjoyed.