During an assessment under our new approach
Date of assessment: 2 February 2026 to 5 February 2026.
Turning Point was registered with CQC in July 2024. A comprehensive inspection was completed as the service had not yet been rated.
Turning Point - City of Manchester Learning Disabilities Supported Living provides personal care to people in their own homes. The service provided care to 12 people, all of whom received a regulated activity; this was help with personal care including eating and personal hygiene.
People lived in shared bungalows with communal areas and their own bedrooms. They had their own tenancies and a separate agreement for support.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We were satisfied that Turning Point - City of Manchester Learning Disabilities Supported Living met the expectations of this guidance.
The service has been rated Good. Managers followed safe recruitment practices, and staff received effective training that equipped them with the skills and knowledge needed for their roles. Staff showed a good understanding of the people they supported, confidently describing individual needs, preferences and communication styles.
Right Support:
People’s individual communication needs were assessed and understood by staff. This meant that people could express their views and feelings and have choice and control over their lives. Staff supported people to participate in activities they enjoyed and encouraged participation in new activities to broaden people’s experiences. Positive risk taking was evident to ensure people lead purposeful and fulfilled lives.
Right Care:
People received kind and compassionate care, staff understood and responded to individuals needs whilst they protected and respected people’s rights, privacy and dignity.
Support plans and risk assessments were tailored to individuals, thorough and reflective of each person’s own needs. Staff used agreed strategies to support people safely and effectively. We saw good examples of people gaining greater independence.
Safe recruitment practices were in place, and staff received appropriate training and specialist training where necessary. This ensured they were equipped with the skills and knowledge required to fulfil their roles effectively.
Right Culture:
People led inclusive and empowered lives because of the values, attitudes and behaviours of the management and staff. The registered manager was passionate and committed to promoting inclusivity and challenging discrimination and oppression in all areas of peoples, and staff members lives. This helped to foster a culture of collaboration, kindness, understanding and accountability within people’s homes and in the community.