28 May 2013
During a routine inspection
People said the dentists explained the consultation procedure, which treatment would be most effective and reasons why they thought so. People felt they were treated with dignity and respect.
We saw treatment plans were detailed and included different options where these were appropriate and enabling patients to make an informed choice.
We saw arrangements in place to deal with emergency situations including training for staff in medical emergencies and resuscitation.
The practice had effective procedures in place for the management of infection control. There was evidence to show that staff had received training to reduce the risk of infection.
They were systems were in place for gathering, recording and evaluating information about the quality of the service provided. We saw complaints were dealt with appropriately by the practice.