MidCo Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices, and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People received care that reflected their individual needs, aspirations, preferences and goals. Care plans were personalised and staff understood what mattered to people. Those who enjoyed sport were encouraged and supported to take part in sporting activities, while group holidays were planned around people’s interests and choices.

Changes people’s environment were introduced gradually and at their pace, rather than imposed. People spoke positively about their support, with comments including that they loved their home and were happy with the support they received.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The service worked alongside professionals, families and partner agencies to support continuity of care. Information was shared appropriately and support arrangements were reviewed when people's needs changed. Staff demonstrated a good understanding of people's histories, routines and preferences.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Information was shared in ways that supported people’s understanding and involvement. People had access to Easy Read information, including Easy Read versions and templates explaining their tenancy rights.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People and those important to them were involved in care planning and reviews. People described feeling settled and involved in decisions about their support, with one person telling us, “I feel this is my home now.” Relatives described leaders as honest and transparent and said they felt involved. Where relatives suggested clearer ways of identifying staff, leaders responded positively and arranged a meeting to discuss the request further and consider how this could be addressed.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People were supported to access healthcare and treatment in ways that reduced barriers and minimised distress. Where appropriate, healthcare professionals visited people in their own homes rather than requiring them to attend hospital or unfamiliar clinical settings. Support was adapted around people’s communication, sensory and behavioural needs to help them access the care and treatment they required.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People received support tailored to their individual communication needs, preferences and circumstances. The provider considered compatibility when supporting people to live together and promoted meaningful opportunities regardless of people's support needs.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

The provider supported people to consider and record their wishes for the future, including end-of-life preferences where appropriate. Leaders approached these conversations sensitively, particularly when supporting younger people, and ensured discussions were handled at a pace suitable for the person and those important to them. Relevant wishes and information were recorded so they could inform future care and support when needed.