MidCo Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People were treated with kindness, compassion and respect. We observed positive interactions between staff and people using the service. Relatives described staff as caring and supportive, and people appeared comfortable and relaxed with staff.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Support was tailored to people’s individual needs, preferences, interests and goals. Homes reflected people’s personalities and choices, and care planning focused on what mattered to each person.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to maintain independence and exercise choice over their daily lives. They were supported to make decisions about their homes, activities, routines and lifestyles, and to manage their tenancies with appropriate support where needed. Staff promoted autonomy while helping people understand and manage identified risks.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff understood people’s communication styles, individual needs and known triggers. They were able to recognise early signs of distress and intervene promptly with appropriate reassurance and support to reduce the risk of escalation. Relatives described the positive impact of this approach, with one telling us, “Because of the way staff have been responding quickly, this is the most settled I have seen them.” Staff responded in a patient, calm and supportive way.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff generally felt supported by leaders and had access to training, development and an in-house trainer. Some staff described pressures linked to organisational change, lengthy shifts and new digital systems. The provider had recognised these challenges and put additional support in place to help staff adapt to the changes. Staff remained focused on supporting people well. Staff told us they felt supported, listened to and equipped to provide good-quality care. One member of staff said, "We have the training, we also have an in-house trainer who supports us from time to time."