Our current view of the service
Updated
11 May 2026
We carried out this announced on-site inspection on 14 September 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks. Some infection prevention and control issues were identified and were in the process of being acted upon by the provider.
Staff had the skills, knowledge and experience to carry out their roles.
Improvements were required to recruitment procedures to ensure they reflect current legislation. There was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Polesworth, Tamworth and provides NHS and private dental care and treatment for adults and children.
There was a portable ramp to gain access to the practice for those patients who used a wheelchair and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 12 staff, of which there were 4 dentists 5 dental nurses, including 1 trainee dental nurse, 1 dental therapist, 1 domestic and a practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 3 dental nurses and 1 dental therapist.
People's experience of the service
Updated
11 May 2026
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patient feedback was highly positive, with patients consistently praising the professionalism, friendliness, and quality of care provided by the practice team. Patients reported receiving thorough examinations and felt confident in the care and advice given.
Patients commented positively about the standards of cleanliness. Feedback was that the practice provided a clean, spacious, and welcoming environment.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. Feedback received recorded positive experiences for both adult and child patients, with comments including that practitioners took time to explain treatment options and provided appropriate advice.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.