13 May 2013
During a routine inspection
People who used the practice were very complimentary about the care and treatment they, and where applicable their family members received. One person said: 'I am very pleased with the service'. People told us they were given information about their treatment and the cost of this was: 'Typed out and an estimate was sent to me'. There was medication and oxygen available for medical emergencies and staff were trained to know what to do if a person became unwell at the practice.
The practice was clean and people we spoke with confirmed that this was their experience too. There were suitable arrangements for the cleaning, sterilising and storing of instruments so that people were not placed at risk of infection.
The dental team were qualified and maintained their continuous professional development (CPD) as required by the General Dental Council (GDC) so that they knew how to support people.
The provider had systems of audits in place to enable them to monitor the quality of the service provided. This made sure that people received appropriate care and treatment. People were asked for their views about the practice and these were listened to. This made sure that people felt involved in their care and treatment.