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Inspection report

Date of Inspection: 11 April 2013
Date of Publication: 1 May 2013
Inspection Report published 1 May 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 April 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Peoples’ needs were assessed, and treatment was planned and delivered in line with their individual treatment plan. All care records included a completed medical history form. This outlined any previous illnesses, any medication taken, allergies and the general health of the individual including the amount they smoked and the amount of alcohol they drank. The dentist used the information recorded on these forms to inform the treatment delivered at the practice. One person using the service told us they had a previous illness that was considered high risk and therefore the practice referred them to the specialist care dentistry team to receive treatment.

All care records we looked at included a treatment plan and a summary form for each appointment. These included details of the assessment and treatment undertaken, what follow up care was required and when the person should next be seen by a dentist.

The findings from the latest patient satisfaction survey showed that the majority of people felt the dentist understood their needs, and explained their treatment options to them in a clear and understandable way.

There was good continuity of care for those people seen at the practice and by the specialist care dentistry team. Copies of referral and discharge letters were included in the care records.

There were arrangements in place to deal with foreseeable emergencies. All staff had received first aid, cardiopulmonary resuscitation (CPR), and fire awareness training. The first aid boxes, bodily fluid spillage kits, mercury wash and emergency drugs box were fully stocked and all medicines were in date. The staff undertook regular checks of medical emergency medicines and equipment.