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Inspection carried out on 11 April 2013

During a routine inspection

During our inspection we spoke with the dentist working on the day, two dental nurses, the practice owner and the practice manager. We reviewed ten sets of care records and spoke with one person using the service.

Staff explained to people using the service what treatment they required and what it involved so they could give informed consent. All care records contained a signed consent form. Consent was obtained from an appropriate representative for people who lacked the capacity to consent.

The care records we saw included a treatment plan for people using the service, and a completed medical history form. This ensured that staff were aware of any illnesses, medication or allergies the person had that may impact on the treatment delivered.

The practice was visually clean and there were effective decontamination and cleaning procedures in place.

There were effective recruitment procedures in place and the appropriate checks had been made prior to people starting work. All new staff received an induction to the service to familiarise themselves with local policies and procedures.

The complaints procedure was displayed in the waiting area. One complaint had been made in the last year and had been appropriately dealt with.