20 February 2014
During a routine inspection
Patients spoke positively about the quality of care and treatment received. One patient described their care as '100/100' whilst another spoke positively about the use of new technology.
None of the patients we spoke with expressed concern about their safety whilst at the practice. One patient referred to staff as 'gentle and kind.'
We saw evidence that the provider undertook 6 monthly infection control audits in line with Department of Health guidance. We looked at the latest audit results and were able to confirm, for example, that dental chairs were clean and free from rips and tears.
Records were kept securely. During our inspection we saw that patient paper records were stored in lockable cabinets behind the reception desk. We also saw that access to patient electronic computer records was password protected and that each member of staff had their own 'log on ID.'