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Inspection carried out on 17 May 2013

During a routine inspection

We carried out this inspection to check on the care and welfare of people who used this service. Our inspection was discussed and arranged two days in advance. This was to ensure we had the opportunity to see and speak with people who were registered with the service, as well as staff members.

People told us their treatment and any associated costs were explained to them before treatment began. Each person’s record we checked included a signed treatment/consent form. This meant that the dentist ensured people were fully informed prior to giving consent to the treatment and its costs.

We spoke with a person who received treatment on the day of our inspection. We contacted six people who were registered with the service by telephone following the inspection. One person said: “It’s an excellent service”.

We looked at paper and electronic records for four people who used the service to see how their care and treatment was provided. We saw people were asked about their medical history and this was taken into account when treatment was provided.

We found the practice had systems in place to ensure equipment and instruments were thoroughly cleaned, decontaminated and sterilised between treatments.

Staff told us they felt supported and received the training they needed.

We found there were effective monitoring systems in place to ensure that people who used the service received safe quality care, treatment and support.