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Reports


Inspection carried out on 8 February 2013

During a routine inspection

People we spoke with told us that they were very happy with the service they received and with the quality of their dental work. Comments included, “My dentist is absolutely excellent, I have great faith in him” and “They have helped to rebuild my confidence and listened to what I wanted”.

People's treatment was planned and discussed with them. People told us that they were “very much” involved in making decisions about their care and treatment options. They said they were given clear information that enabled them to make informed choices and were made aware of the costs for treatment.

People received their treatment in a clean, hygienic environment. The dental practice had arrangements in place for the management of infection control. Staff were confident procedures were effective to ensure people were not placed at risk of cross infection.

People described staff as “caring” and “competent”. One person said, “The staff give an air of confidence and reassurance”. Staff confirmed they had attended training courses appropriate to their work and to meet the requirement of their professional registration. Dental nurses told us they were well supported in their work.

Everyone we spoke with told us they would and had recommended the practice to their family and friends. People told us they had never had cause to complain about their treatment. They said they were confident any concerns raised would be listened to and addressed.