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Inspection report

Date of Inspection: 8 February 2013
Date of Publication: 6 March 2013
Inspection Report published 6 March 2013 PDF | 82.09 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 February 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and reviewed information sent to us by commissioners of services.

Our judgement

Staff were effectively trained to deliver care and treatment to an appropriate standard.

Reasons for our judgement

People we spoke with were very complimentary about the dentists and all of the staff at the dental practice. One person said, “They bend over backwards to help you”. Everyone considered staff were competent to carry out their work. People told us that staff were professional and many of the staff had worked at the practice for numerous years. They told us this provided them with continuity of care with their treatment.

People were supported by an established team of professionals. Staff told us they worked well as a team, were well supported in their work and described morale as “Good”. They confirmed they had attended courses appropriate to their work and to meet the requirements of their registration with the General Dental Council (GDC).

Training certificates for courses attended by the dentists were displayed on a wall for people to see. Staff told us a meeting had recently been held to discuss their continuous professional development.

We sampled training records for two dental nurses and saw they had attended various training courses. The staff files were organised and included their certificate of registration and certificates for the training courses they had completed. This ensured that people were treated by people who were up to date with current practice. These included radiography, professionalism and ethics, restorative materials, Mental Capacity Act and essential oils in oral health management. The principal dentist had undertaken training in relation to leading on adult and child protection.

We saw staff had designated roles and responsibilities. The principal dentist told us this had empowered the staff. They told us the practice had employed the right staff and that this was a credit to the previous registered provider and colleague. We saw staff attended practice meetings. Topics discussed included discussions on treatment plans, the creation of a newsletter and good telephone techniques. We saw dental nurses had received an annual appraisal of their work. The provider may wish to note that staff appraisal records should be stored securely to ensure confidentiality.