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Housing 21 - Webb Ellis Court

Overall: Good read more about inspection ratings

53 Pettiver Crescent, Webb Ellis Court, Rugby, CV21 4JJ 0370 192 4000

Provided and run by:
Housing 21

Latest inspection summary

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Background to this inspection

Updated 19 July 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: There was one inspector in the inspection team.

Service and service type: Housing 21 – Webb Ellis Court provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service. Not everyone using the service receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. We also take into account any wider social care provided.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: We gave the service one working days’ notice, to ensure the manager and staff were available to talk with us when we visited.

Inspection site visit activity started and ended on 1 July 2019. We visited the service to see the manager and staff, to gain peoples' views of the care they received and to review care records and policies and procedures.

What we did before the inspection: We looked at the information we held about the service and used this to help us plan our inspection. We checked records held by Companies House. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the inspection: We spoke with the registered manager, two assistant care managers and two members of care staff. We spoke with four people who used the service and five relatives, to ask about their experience of the care provided. We also spoke with two health care professionals about their experience of the service. A health care professional is someone who has expertise in areas of health, such as nurses or consultant doctors.

We reviewed a range of records. This included staff recruitment files, four people's care records and medicine records. We also looked at records relating to the management of the service. These included systems for managing any complaints and compliments received and checks on the quality of care provided.

After the inspection: We received written feedback from one health care professional about their experience of the service.

Overall inspection

Good

Updated 19 July 2019

About the service:

Housing 21 – Webb Ellis Court provides care and support to adults living in specialist ‘extra care’ housing living with dementia, mental health, physical disability and sensory impairments. At the time of our inspection visit there were 29 people receiving care. The service consists of 61 two-bedroom flats, spread over two floors of a large building with some communal services.

People’s experience of using this service:

People felt safe using the service. Staff managed the risks to people’s health, safety and well-being and understood how to recognise and report abuse. The registered manager was in the process of implementing a system to allow them to monitor and review accidents and incidents. Staff recruitment processes included background checks to review their suitability to work with vulnerable adults.

People received support from staff when needed. People were supported to have enough to eat and drink to maintain their well-being. They were supported with their medicines and to obtain advice from healthcare professionals when required.

Staff had training to meet people’s needs and the registered manager shared guidance with staff on how to support people effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with dignity and their independence was promoted wherever possible. They were encouraged to take part in activities which interested them and make new friends, which helped build a community spirit within the service.

People were involved in planning their care with support from staff. People and their families understood how to complain if they wanted to. The registered manager was open and honest, and worked in partnership with outside agencies to improve people’s support when required. There were checks in place to ensure good standards of care were maintained.

Rating at last inspection:

The last inspection was a comprehensive inspection. The service was rated Good in all areas (report published 11 January 2017).

Why we inspected:

This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission scheduling guidelines for adult social care services.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk