Our current view of the service
Updated
23 March 2026
We carried out this announced on-site inspection on 20 July 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Leamington Spa, Warwickshire and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the rear of the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 7 treatment rooms. At the time of our inspection, there was a total of 22 staff, of which there were 8 dentists (including 1 foundation dentist), 5 qualified dental nurses, 4 trainee dental nurses, 2 dental hygienists, 2 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, the foundation dentist, 2 dental nurses, 1 receptionist and the practice manager.
People's experience of the service
Updated
23 March 2026
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice. On the day of our inspection, we received feedback from another 7 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “I have been seeing [clinician] for nearly 3 years at the practice and I have received nothing less than excellent care. I’ve been thoroughly impressed with his professional demeanour as well as the high quality of treatment he has provided.”
“I’ve been coming to Priory Dental Care forever. Staff are always friendly and accommodating. Service is exceptional, always feel very well looked after by [dentist] and his team.”
“Dentist and staff were excellent, made me feel at ease and at every stage of my treatment I was asked if I was comfortable and if there were any issues. Would recommend to family and friends.”
Patients commented positively about the standards of cleanliness. We were told, “Reception staff are friendly and the facilities are always clean and tidy.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. We were told, “[Dentist] always takes the time to carefully explain everything which I really appreciate,” and “Excellent service from making the appointment to having the treatment.”
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. One patient told us “I’ve recently had aligners to straighten my teeth. [Dentist] went through each stage in lots of detail and laid out all the different options, so I felt confident making a decision.”
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.