• Dentist
  • Dentist

Dr Davina Mahoney - Felpham Road

83 Felpham Road, Bognor Regis, West Sussex, PO22 7PF (01243) 864663

Provided and run by:
Dr. Davina Mahoney

All Inspections

18 October 2019

During a routine inspection

We carried out this announced inspection on 18 October 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.


Felpham Dental is in Felpham, near Bognor Regis and provides NHS dental treatment to children and private dental treatment to patients of all ages.

There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces for blue badge holders, are available near the practice which is within walking distance of local car parks.

The dental team includes the principal dentist, three dentists, two dental nurses, three dental hygienists and two receptionists. The practice has four treatment rooms.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

On the day of inspection, we collected 17 CQC comment cards filled in by patients.

During the inspection we spoke with the principal dentist, one dental nurse and one receptionist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

  • Monday to Friday from 8am to 5pm
  • One Saturday a month

Our key findings were:

  • The practice appeared clean and well maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had suitable safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The provider had effective leadership and culture of continuous improvement.
  • Staff felt involved and supported and worked well as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had suitable information governance arrangements.

19 July 2013

During a routine inspection

We spoke with seven patients, who agreed to speak with us by telephone after our visit. They told us that they were happy with the service provided. One person told us, "I would highly recommend this dentist. I am very happy with the level of service provided." Another person said, "As far as I am concerned, Dr Mahoney and her staff are very competent. I never come out wondering if I need to go to another dentist. I am very confident in the work that has been carried out." A third person commented, 'The service provided is excellent, outstanding!'

We were told that patients were given enough information about their treatment options and the relevant fees. They had also been given time to consider the options before agreeing to treatment. They told us they were able to ask all the questions they wanted to. Patients also told us that dental nurses and reception staff were friendly and welcoming. They informed us they were treated with respect and their privacy was maintained when receiving treatment. We observed patients being met and attended to by reception staff when they arrived for their appointments. We saw that they, the dental nurses and dentists treated everybody with courtesy and respect.

We also gathered evidence of patients' experiences by looking at a selection of records and talking with members of staff. Records we looked at included patient notes, treatment plans and consent forms We found that patients' dental care needs were being managed safely and that staff had a good understanding of their roles and responsibilities.