12 July 2013
During an inspection looking at part of the service
People were given all the information they needed to make an informed decision about their treatment, and were asked to sign their consent to such treatment.
Staff at the practice, received regular training and were given a professional appraisal of their work every year.
A complaints/comments system was in place that encouraged patient feedback as this was considered important for improving the service. Complaints were handled professionally.
People were positive about the treatment received at the Easysmile Sheerness practice. People's comments included 'As a nervous patient I hate dentists. This one is brilliant and I did not feel nervous at all', 'X is a lovely dentist, very calming', 'Brilliant, I am very scared but not with X' and 'Nice friendly people, great dentist'.
We made two compliance actions at the inspection visit on the 17 December 2012, as the provider did not fully protect people against the risks associated with the unsafe use and management of medicines, and effective systems were not in place to reduce the risk and spread of infection. The provider wrote to us and told us what action was being taken to address these issues and we saw that these had been completed at this visit.